FAQ's

Ordering

Do I have to be an educator to order from White Fox Learning?

Not at all! Anyone can purchase our products.

Can I play a large order for a school or organization?

Absolutely! Contact us for shipping costs and payment terms.

Do you accept custom orders?

Often, yes! If you have an idea for a product, we'd love to hear it.

Do you have an order form?

Download this form, fill it out and email it to: whitefoxlearning@yahoo.com.

CUSTOMER ORDER FORM (PDF)

Payment Terms

Do you accept Purchase Orders from schools or organizations?

We will accept your PO with the understanding that all orders must be paid before work begins on your products. You can pay by cheque, EFT, credit card or e-transfer.

Do you accept e-transfers and credit cards?

Yes! If you are ordering from the website, the only method of payment is with a credit card. If you would like to place an order and pay with e-transfer, please contact me ahead of time.

Can I send you a cheque in the mail?

Yes, if you are a business or organization. We don’t accept personal cheques. Remember that work will not begin on your order until the cheque is received.

Shipping

Do you ship to the Arctic and remote northern communities?

Yes! We ship anywhere that Canada Post delivers to.

Do you ship outside of Canada?

Well … we haven’t yet but please contact us before ordering so we can see if it is feasible with shipping options and costs.

How long will it take for my order to arrive?

Delivery times vary depending on your location and the shipping option you choose. Most orders arrive within a few business days to two weeks across Canada. Remote and northern routes may take a little longer. This is shipping time only and doesn't include order processing and production time.

Products

Are your products made in Canada?

All of our printed products are designed by us. Other products may have different production origins, which will be indicated in the product descriptions.

Are the animal figurines safe for children?

Yes. Our figurines are made from non-toxic, BPA-free materials and are washable. However, because some pieces may be small, they are not recommended for children under 3 years of age.

Are your journals and notebooks dated?

Unless otherwise specified, our journals are non-dated, making them flexible enough to begin at any time of the year.

Can I use your resources outside a classroom?

Definitely! Our products are popular with homeschool families, daycares, libraries, museums, language programs, nature groups, and families who simply enjoy learning together.

Do you sell Indigenous language materials?

We do not offer materials in Indigenous languages because of the vast differences in dialects between regions and even communities. However, if you provide the translations, all our printed products can be printed with your language. You can provide syllabics or roman orthography text. Be prepared to help double-check the finished product before it is printed. We do not sell your language translations to other customers.

Do you create resources for secondary students?

At this time, our products are more elementary focused, but we are interested in producing intermediate and secondary level materials in the future. If you have an idea for a product, we would love to hear it.

Can I suggest a product or theme?

Absolutely, please send us your ideas.

How can I find out when new products are released?

Join our mailing list! You will hear all the news about new products, updates, and more.

Northern Educators Box

What is Northern Educators Box

The Northern Educators Box is a subscription box that celebrates teaching, learning, and life in northern Canada. Each box contains a surprise selection of products such as stationery and teacher goodies, wearable items and accessories, Canadian-made treats and snacks, Indigenous made/designed products, and seasonal surprises.

Can I buy just one box to test it out?

Yes! Depending on availability, you may purchase individual boxes or choose a subscription.

Can I purchase the box as gift?

Yes! Just put the recipient's name and address on your order.

Can I order a previous box?

Yes, if there are any available.

How often will I receive my subscription box?

The boxes are sent out 3 times a year. The Autumn box will ship August 30, the Winter box will ship December 30, and the Spring box will ship April 30. There is no Summer box because many northern educators leave the community to travel or return to a home-base.

Can I cancel my subscription?

Absolutely! Jjust send us an email at whitefoxlearning@yahoo.com.

Returns & Support

What if something arrives damaged?

Please contact us as soon as possible if your order arrives damaged or incomplete. We'll work with you to make it right.

How can I contact White Fox Learning?

We're always happy to answer questions about our products, shipping, or custom orders. Visit our Contact page or send us an email and we'll get back to you as soon as we can.